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Search for a course > RECEPTIONIST AND TELEPHONE SKILLS
Course Contents Entry Requirements
 
  • Roles and Responsibilities of the Service Provider
  • Appearance and Grooming
  • Reception Techniques
  • The Importance of Quality Service
  • Customer Care and Communication Skills
  • Dealing with Upset Customers
  • Decision Making and Empowerment
 
  • Profile of Trainees: School leavers, new recruits and hotel staff willing to acquire additional skills.

Duration Mode
  12 hours   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

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