| Search for a course > RECEPTIONIST AND TELEPHONE SKILLS |
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- Roles and Responsibilities of the Service Provider
- Appearance and Grooming
- Reception Techniques
- The Importance of Quality Service
- Customer Care and Communication Skills
- Dealing with Upset Customers
- Decision Making and Empowerment
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- Profile of Trainees: School leavers, new recruits and hotel staff willing to acquire additional skills.
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12 hours |
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Part-Time
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