| Search for a course > FRONT OFFICE NC3 |
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- Demonstrate knowledge of commercial accommodation types and costs
- Demonstrate knowledge of roles and jobs in the hospitality industry
- Demonstrate knowledge of commercial guest and accommodation service names and terms
- Demonstrate knowledge of the hospitality industry
- Provide customer service in given situations
- Work in a diverse workplace
- Provide information about an establishment in the hospitality industry
- Operate a word processor
- Demonstrate knowledge of communication media types and uses in the hospitality industry
- Book accommodation for customers in a commercial hospitality environment
- Provide a reservation service using an electronic system in a commercial hospitality environment
- Provide reception services in a commercial hospitality environment
- Demonstrate knowledge of commercial payment systems in the hospitality industry
- Maintain personal presentation in the workplace
- Demonstrate complaint handling principles and procedures in the hospitality industry
- Demonstrate telephone calling and answering techniques in the hospitality industry
- Demonstrate knowledge of procedures to protect people and property in the hospitality industry
- Demonstrate knowledge of hospitality accommodation servicing and cleaning procedures
- Maintain rooms for functions in a commercial hospitality environment
- Demonstrate knowledge of commercial accommodation service cleaning chemicals and equipment
- Demonstrate knowledge of commercial laundry services and laundry operations
- Maintain a safe and secure environment for customers in the hospitality industry
- Protect health and safety in the workplace
- Perform calculations for the workplace
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- Form IV or Equivalent
- Minimum 17years old
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1 Year |
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Apprenticeship Scheme
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