| Search for a course > CONCIERGERIE / GUEST RELATIONS |
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- Nature and Scope of Guest Relations
- Deportment & Grooming
- Skills of a Guest Relations Practitioner
- Distinguishing between Public Relations & Guest Relations
- Negotiating Skills
- Effective Communication Skills
- Handling Guest Complaints
- Handling Difficult Situations
- Organising Hotel Visits
- Handling Educational Tours effectively
- Planning & Coordinating Daily Activities for the Hotel Guests
- Ethics of Guest Relations
- Product Knowledge
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- Profile of Trainees: Guest Relations Officers, School Leavers.
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150 hours |
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Part-Time
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