| Search for a course > CUSTOMER CARE & COMMUNICATION SKILLS |
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- Roles and responsibilities of the service provider.
- Communication Skills.
- Customer contact techniques.
- Dealing with upset customers.
- Social styles.
- Decision making and empowerment.
- Appearance and grooming.
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- Profile of Trainees: Front line employees, middle managers and Other potential candidates.
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18 hours |
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Part-Time
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