| Search for a course > FRANÇAIS DE L’ HOTELLERIE |
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- Greeting the Guests
- Description of Different Types of Rooms and Room Amenities
- Phonetics
- Presentation on Mauritius Tourist Sites, Climatic Conditions and Festivities
- Knowledge of Menu
- Presentation of Menu and Drinks
- Telephone Etiquette and Skills
- Communicating with Guests
- Information on Hotel Services
- Taking an Order
- The Food Service
- Dealing with Customers’ Complaints
- Give directions Indoor/Outdoor
- Demonstrate Polite Behaviour in Conversation
- Making Suggestions and Recommendations
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- Profile of Trainees: Receptionists, Housekeepers, Waiters, Bartenders and any other front liners involved with guests.
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40 hrs |
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Part-Time
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